Virtual Care

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It is often said that if you do not make time for your wellness, you will be forced to make time for your illness. Yet we understand how hectic life can be and finding time can be a challenge. That is why we provide convenient access to high quality, comprehensive assessments and/or evidence-based therapy online to help our clients achieve their mental health goals no matter where they live in Ontario. Our secure and confidential virtual services offer the same welcoming and inclusive atmosphere as our in-person services from the comfort of your home!

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Virtual Care

  • Yes – the research suggests that clients obtain similar outcomes with virtual care, and can still establish and maintain a positive therapeutic relationship.

  • We use a software program called Jane which securely and easily allows for appointment to be booked, appointment reminders to be set, billing to be completed and video conferencing – making it secure, effective and convenient for all of your needs.

  • The internet is constantly evolving and changing in terms of online security and threats to such security. Despite best efforts to ensure high encryption and secure technology, there is always a risk that the transmission can be breached and accessed by unauthorized persons. To mitigate this risk, we use a software program called Jane, with secure end-to-end encryption. Jane is compliant with Ontario’s Personal Health Information Protection Act (PHIPA) as well as Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Further, Jane does not store or record any online sessions (unless it is requested by the client). To ensure greater privacy we encourage you, the client, to use an electronic device that you know and trust, use a secure internet connection (rather than free/public WI-FI), be in a private, distraction free setting, and use headphones.

  • If you are using video therapy, it is important to use a secure, reliable internet connection and a device with webcam abilities. You can use a laptop, desktop, tablet or smartphone. If using a laptop or desktop, it is recommended to use the latest version of Chrome. If using a tablet or smartphone, you will have to download the Jane app for free. We also recommend headphones for additional privacy. Please click here for additional information on using Jane on your device.

  • Absolutely. You can choose in person and/or virtual/telephone sessions at your convenience.

  • Unfortunately, according to the regulations of the College of Psychologists of Ontario, clients need to be located in the same province that the clinician is registered in.

Frequently Asked Questions

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